Effective as of November 13, 2018
Thank you for choosing to be part of our community at Common Grape (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
Personal identification information
We collect personal information that you voluntarily provide to us when registering at the Sites expressing an interest in obtaining information about us or our products and services when participating in activities on the Sites or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and us and the products and features you use. The personal information we collect can include the following:
Name and Contact Data: Depending on the interaction, we may collect your first and last name, email address, mailing address, phone number, and other similar contact data.
Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions about privacy.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Non-personal identification information
We may collect non-personal identification information from you whenever you interact with our Site. Non-personal identification information may include the IP address, browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).
Web browser cookies
How we use collected information
Common Grape may collect and use personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently. We may use your information and email address to contact you regarding your inquiry.
To improve user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We may use feedback you provide to improve our products and services.
To facilitate account creation and logon process: If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
To process payments: We may use information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To communicate promotions, company news, updates or related product information: To send you information you have agreed to receive about topics we think will be of interest to you. If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.
Deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and measure its effectiveness.
To send periodic emails: We may use your email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests.
To post testimonials: We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at email@example.com and be sure to include your name, testimonial location, and contact information.
To protect our Sites: We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other Business Purposes: We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing, and your experience.
How we protect your information
We store all User information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that help us to protect User data. The security of Users’ Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect Users’ Personal Information, we cannot guarantee its absolute security.
Sharing personal information
We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as credit card processing, email service, analyzing data, providing customer service. These service providers have access to personal information needed to perform such functions on our behalf and are authorized to use your personal information only as necessary to provide these services to us.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Third party websites
You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the privacy policies or practices employed by sites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other site, including sites that have a link to our Site, is subject to that site's own terms and policies.
Third party payment processors
How long we retain your information
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Comments and user content
If you post any Comments or Content on the Site, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Site, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Site. We are not responsible for information you choose to post in this forum.
The Site provides users the opportunity to interact and post content through various social media sites including, but not limited to, Facebook, Twitter, Pinterest, Google+, and Instagram. Your interactions with such tools and any information you provide in connection with these interactions are publicly viewable outside of the Site domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
Affiliate Program Participation
The Site may engage in affiliate marketing, which is done by embedding tracking links into the Site. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.
We have decided to participate in Affiliate Programs for a couple of reasons:
1) To help you further enjoy your wine experience by recommending wine, tools, and accessories that will help with your wine journey.
2) To help us keep the site up and running with helpful wine information.
Please know that by purchasing through one of these affiliate links (even though Common Grape will receive a small commission) the price will remain the same for you whether it is an affiliate link or not.
If you decide to purchase through an affiliate link, remember that all products, payments, delivery, and services are the responsibility of the company you purchased from. Please direct any questions about your order to that company.
Affiliate Partnership - Personal Information
Children under 13
Protecting the privacy of the very young is especially important. For that reason, no part of our Site is structured to attract anyone under 13. Anyone under 13 is prohibited from using our Site.
Update Account Settings: If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account.
Cookies and similar technology: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Sites visit http://www.aboutads.info/choices/
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.